RETURNS + REFUNDS

Shipping Options

We offer standard and express shipping options for orders placed on our online store. (Working business days are Mon-Fri)

  • Standard shipping typically takes 3-5 working days for UK delivery and 5-7 working days for Europe delivery.
  • Express shipping is available for an additional cost and typically takes 1-2 working days for UK delivery and 2-3 working days for Europe delivery.

Processing Time

All orders placed on our online store will be processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Delivery Times

We aim to deliver all UK orders within 3 working days and all Europe orders within 1 week. However, please note that delivery times may vary depending on the shipping option selected and any unforeseen circumstances such as weather conditions or customs delays.

Shipping Costs

Shipping costs will be calculated at checkout based on the destination and shipping option selected. We offer free standard shipping on all UK orders over a certain amount.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order and see the estimated delivery date.

Customs and Duties

Please note that international orders may be subject to customs and import duties. These fees are the responsibility of the customer and will not be covered by Mia Piel Skincare. We recommend checking with your local customs office for more information on any potential fees.

Address Errors

Mia Piel Skincare is not responsible for any delivery delays or lost packages due to incorrect or incomplete shipping addresses provided by the customer. Please ensure that your shipping address is accurate and complete before placing your order.

Delivery Issues

If you experience any issues with your delivery, please contact our customer service team as soon as possible. We will work with you to resolve any issues and ensure that your order is delivered to you as quickly and efficiently as possible.

Verified by MonsterInsights